box machine support

Aopack focuses on developing the most cost-effective on-demand packaging machines, meanwhile, we have been keeping continuous researching on it for more than 8 years, in order to meet customers increasing demands. Our goal is to provide the best customized solutions, remove all of your concerns, and that is also the reason why we can be highly phrased by the great majority of clients and partners.

To reduce your concerns, you will be warmly welcomed to visit our factory, operate the machine by yourself. The overseas installation and operational training service can be offered on line for all the end-users. 12 months warranty is also provided.

Besides, OEM service is available, like printing resellers’ logo on machine, uploading the logo to operating system and so on. If your own team was well-built professional, we can provide technical support for you.

A after-sales service group will be set up immediately by our engineers, after you received the machine. If there is any problem, our engineers can provide you efficient and high-quality solutions.

Dedicated & Reliable Customer Support

Overseas Installation

Series of quick installation and commissioning online training; full sets of manuals, instructions, and guide videos can be provided. Up till now, we have already guided 100+ customers to complete machine installation online. Worldwide on-site installation service is also available if condition permits.

Operation Training

We are responsible for training related person in machine operation and maintenance. Our operation training is free of labor charge, all your need is to pay the cost of transportation expenses, accommodation and food for our engineers.

Warranty

There is a 12-month warranty for box making machine. If there is any problem, our engineer will provide you efficient and high-quality solutions. Besides, remote system update is also provided for free.

After-sales Service Online

We have the after-sales service team available for 24hours online, after you received the machine. If there is any problem, our engineers can provide you efficient and high-quality solutions.

Come To Become Our Agent

If you are a machine dealer and have experiences in reselling machines in packaging industry, it would be the best choice for you to become our partner. Here are the benefits for our partners:

  • Free online training is provided.
  • Guidance for overseas installation
  • The LOGO of the agent can be printed
  • Provide spare parts inventory
  • Competitive Price provided

Based on the particularity of the machine, we need your after-sales team to install the machine independently. and it needed to be display in the exhibition hall.