box machine support

Aopack focuses on developing the most cost-effective on-demand packaging machines, at the same time, we are looking forward to growing together with our clients. That’s why we offer tons of solutions from pre-sales to after sales. Everything you concern about is our duty.

We can provide overseas installation and operational training service for the end-user, your machine will be guaranteed for 12 months. You will be warmly welcomed if it is possible for you to visit our factory, seeing and operating  the machine by yourself.

Besides, we have OEM service for our partner, such as printing the reseller’s logo on the machine, upload the logo in operation program, and so on. If your own engineer group was well-built, we can provide customized service for your business.

After you receive the machine, our after-sales engineers will set up a working group. If there is any problem, our engineers will give timely guidance to help customers use the equipment smoothly and put into production.

Our Support for you

Overseas Installation

Our Engineer will provide the local installation service free of labor charge after you getting your equipment.

Operation Training

We are responsible for training related person in machine operation and maintenance. Our operation training is free of labor charge, all your need is to pay the traffic fee and the cost of the accommodation and food for our Engineer.

Warranty

There is a 12-month warranty for our box making machine. If there is anything wrong with the machine during the guarantee period, we will provide accessory . Besides, you will never be charged for the software update, we provide a lifetime free upgrade service for your software.

After-sales online guidance

After you receive the machine, our after-sales engineers will set up a working group. If there is any problem, our engineers will give timely guidance to help customers use the equipment smoothly and put into production.

Apply to be our agent

If you are a machine dealer and have the experience to resell the machine in the packaging industry, it’s a very good choice to be our partner. Here are the benefits for our partners:

  • Free training and accommodation are provided.
  • Assistant overseas installation
  • The LOGO of the agent can be printed
  • Provide spare parts inventory
  • Competitive Price provided

Based on the particularity of the machine, we need your after-sales team to install the machine independently. Besides, an exhibition hall will be needed to display the equipment.