box machine support

Aopack focuses on developing the most cost-effective on-demand packaging machines, at the same time, we are looking forward to growing together with our clients. That’s why we offer tons of solutions from pre-sales to after sales. Everything you concern about is our duty.

We can provide overseas installation and operational training service for the end-user, your machine will be guaranteed for 12 months. You will be warmly welcomed if it is possible for you to visit our factory, seeing and operating  the machine by yourself.

Besides, we have OEM service for our partner, such as printing the reseller’s logo on the machine, upload the logo in operation program, and so on. If your own engineer group was well-built, we can provide customized service for your business.

No matter end-user or reseller, there is a reservation 10%  balance to make sure you will get good quality warranty service. It means you just need pay 90% of the payment, then you can take the machine to your home. After all, we respect our customers’ privacy. All the discussions and solutions are kept confidential.

Our Support for you

Overseas Installation

Our Engineer will provide the local installation service free of labor charge after you getting your equipment.

Operation Training

We are responsible for training related person in machine operation and maintenance. Our operation training is free of labor charge, all your need is to pay the traffic fee and the cost of the accommodation and food for our Engineer.

Warranty

There is a 12-month warranty for our box making machine. If there is anything wrong with the machine during the guarantee period, we will provide accessory . Besides, you will never be charged for the software update, we provide a lifetime free upgrade service for your software.

Guarantee Balance

There is a reservation of 10%  balance to make sure you will get good quality warranty service. It means you just need pay 90% of the payment, then you can take the machine to your home. After using the machine for 3 months, if you are satisfied with our product, you pay the left 10% balance payment.

Frequently Asked Question

About Machine

The equipment has different configurations, you can even add some optional function in our BM 2508 , Please contact us for detailed quotation.

We provide the hot melt gluing machine, please check the details on Youtube video: https://youtu.be/JXeEV3ydp5Q

Besides, We will integrate cold glue device into BM2508 Plus in the near future. If you have interest, leave a message to our Email, and will let your know as soon as we made it.

Sorry, our machine don’t support this function at present. We recommend that you use a digital or flexographic printer.

Yes, our BM2508 Plus machine can provide optional hand hole punching module.

Yes, we can add the box style as your demand. Please download the document, here shows all the common Fefco boxes.

https://www.aopackmachine.com/resources/

We have the CE certification, and the third-party inspection company SGS provides inspection services.

Yes, when there is a program update, we will inform our customer for the programing update.

In our previous equipment, the rubber roller under the cutting knife was easily worn out. Now, we have developed a new mechanism, which is a glass fiber cutter comb, which is very resistant to cutting. It can be used for at least one year. If there is any broken, you can replace the worn comb separately. We will provide it for free within one year. After one year, we only charge the cost price, which is about $20 a piece. You can read more details about the easily damaged in this article.

About Aopack

AOPACK is a professional box making machine manufacturer and trading company. We have our own engineer and factory.

Our factory is located in Qingdao City, Shandong province, China. Customer can take a flight to Qingdao Liuting International Airport, and we will pick up customers here.

Yes, we can print your logo on the machine. OEM is accepted.

PAY 60% DEPOSIT BY T/T before production.

PAY 30% BALANCE BY T/T after passing the inspection of goods, before delivery.

PAY 10% BALANCE BY T/T after three months regular operation from the installation.

Usually, it takes 45 working days for production.

The BM2508’s HS-Code is 84413090: Other machinery for making up paper pulp, paper or paperboard, including cutting machines of all kinds.

You can search it on this website: https://www.findhs.codes/

Yes, you can see our machine in many countries, such as China, Australia, North America, southeast Asia,Europe, and so on. If you come to China, we can lead you to our client’s factory to see the working machine directly. And if you want to see the machine in your country, please contact our sales, we will arrange the time.

Yes, we will send our engineer installing and commissioning the machine, to guarantee the normal operation of the machine. Also, we will provide maintenance training when installing.

Yes, a 12-month warranty will be provided since customer receive the machine and start using it. Also, lifetime maintenance and remote technical assistance can be available.

Apply for becoming our agent

If you are a machine dealer and have the experience to resell the machine in the packaging industry, it’s a very good choice to be our partner. Here are the benefits for our partners:

  • Free training and accommodation are provided.
  • Assistant overseas installation
  • The LOGO of the agent can be printed
  • Provide spare parts inventory
  • Competitive Price provided

Based on the particularity of the machine, we need your after-sales team to install the machine independently. Besides, an exhibition hall will be needed to display the equipment.